Privacy policy

This Privacy Policy (“Policy”) outlines how Newport Water Limited, operating as Hydrate Caribbean (“we,” “us,” or “our”), a Jamaican company whose registered office is at 71 Molynes Road, Kingston 10, Jamaica, dedicated to providing chilled, purified drinking water to school students through corporate-sponsored water stations, collects, uses, stores, and protects personal information in accordance with the Jamaican Data Protection Act and other applicable data protection laws. We are committed to safeguarding the privacy and confidentiality of the personal data we collect from our customers.

In relation to any personal information collected from or about the users and/or sponsors of our drinking water stations, we are committed to ensuring compliance with various data protection legislation and requirements across the territories in which we operate, including Jamaica, Barbados, and St. Lucia. This commitment includes strict adherence to the respective data protection laws and regulations of each of these regions.

We collect and handle personal data in accordance with the below privacy policy:

Information we Collect

We may collect and store the following types of information:

1. Personal Information: We may collect personal information, including but not limited to the names and contact details of our sponsors, as well as tracking the number of interactions with our services. Personal information is collected through a form on our web platform when users create a login. This includes first and last name, address and contact information, and company name if applicable. Additional details are collected during the checkout process, which includes a hosted payment page by First Atlantic Commerce. We do not collect payment or financial information directly.
2. Service Information: We collect information related to the usage of our services, such as service preferences and settings.
3. Technical Information: We may gather technical information, including IP addresses, device information, and browser type.
4. Communication Information: We may collect information related to your communications with us, such as emails or messages.
5. Feedback Forms: We may provide feedback forms to gather user opinions and suggestions.
6. Social Media Monitoring: We monitor the social media accounts of sponsors to identify mentions or features of Hydrate Caribbean for the purpose of reposting and helping sponsors build awareness of their activities.
7. Recording of Customer Service Calls: Inbound and outbound customer service calls may be recorded and monitored for training purposes.

Use of Customer Data

We collect customer data to provide services and products, process sponsorships and payments, personalize website experiences, prevent fraud, conduct market research, improve services, communicate about products and services, and provide customer support.

When you access our services through any of our electronic channels, we use this information to find out how many people use our electronic channels and which aspects of our channels are used most frequently. Additionally, we may use this information to determine what type of information is most useful in order to improve our electronic channels, address your specific needs, provide you with a better customer experience, for marketing purposes and for general operation of our business. The information may also be used to provide records of communication between us and you, and to comply with any legal and/or regulatory requirements.

Safeguards for Data Protection

We prioritize the security of personal information and have implemented a range of safeguards to protect against unauthorized access, disclosure, or data breaches. Our safeguards include:

• Firewalls: We employ robust firewalls to fortify our network security.
• Cloud-Based Systems: Our system operates in a cloud-based environment with its own safety protocols, ensuring data is stored securely.
• Zoho: We use a third-party cloud-based system, Zoho, to manage certain aspects of our operations. Access to this system is restricted to authorized employees who are required to log in securely from protected networks behind a firewall.
• External Company Management: Our website and back-end database are managed and hosted by an external company with expertise in security and updates. This external company is responsible for ensuring the ongoing security of our systems.

These safeguards work in tandem to ensure that your personal information remains confidential and protected. If you have any questions or concerns about the security measures in place, please feel free to contact us for further information.

Sharing of Your Information

We do not sell your personal data to third parties but may share it with companies involved in providing business management software to enable the provision of our services. Google Analytics, in conjunction with Google Tag Manager (although not currently configured), will be employed to monitor client behavior on the website. This monitoring encompasses the collection of general location data, duration of visits to the website, specific pages visited, and related metrics. For instance, this tracking may include inquiries such as the number of daily website visitors, their geographic origins, the average number of pages viewed per session, the rate of visitors who exit the website without taking any actions, and identification of the most popular webpages, among other relevant insights. The information collected through these analytics tools will be utilized for marketing purposes, including the targeting of specific geographical locations and optimizing user experiences.We do not sell or share call recordings or transcripts with any third party.

Payment and Financial Information

We do not collect payment or financial information directly. Payments are processed via a hosted payment page by First Atlantic Commerce, and we do not store or collect customers’ financial data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law, ensuring compliance and never retaining information longer than necessary. When we destroy the information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process.

User Rights

You have the right to access, correct, object to, restrict, or limit the processing of personal information, request data portability, and request the deletion of personal information.

Anonymization of Your Data

We typically display a list of active sponsors of water stations on our website. We offer the option for you to remain anonymous if you are sponsoring one or more water stations.

International Data Transfer

Personal information may be accessible across various territories in which we operate, including but not limited to Jamaica, Barbados and St. Lucia.

Consent

Your consent to our collection, use, and disclosure of your personal information is crucial. You provide consent through actions such as voluntary information sharing, engaging with our services, express consent within applications, consent solicited for specific purposes, acknowledgment of this Privacy Policy, or consent given by authorized representatives. By these means, you freely grant specific, unequivocal consent for processing and storing your personal data as outlined in this Privacy Policy.

You have the right to withdraw consent, subject to legal or contractual restrictions and reasonable notice. To withdraw or discuss the implications, contact us at hello@hydratecaribbean.com.

Marketing and Promotional Communications

At Hydrate Caribbean, we aim to keep you informed about our offerings. With your consent, we send periodic marketing messages via email and text to provide updates on promotions, special offers, product launches, and more.

To respect your privacy and preferences:

• You can opt out of marketing messages at any time by clicking the “unsubscribe” link in our emails or by contacting us at hello@hydratecaribbean.com.
• We promptly update your profile to stop receiving marketing messages, but it may take a few days for all systems to be fully updated.
• Opting out only affects promotional communications; you’ll still receive essential service messages like purchase receipts and technical support.

Your privacy matters to us. If you have questions or concerns about our marketing or privacy practices, please contact us.

Right to Access and Correct Personal Information

Subject to the limited circumstances described in applicable legislation, you have the right to access the personal information we hold about you by submitting a written request. Before disclosing personal information to you or a representative acting on your behalf, we may request proof of your identity and sufficient details about your interactions with us to locate the requested information.

You also have the right to object to the processing of your personal information if we are no longer entitled to use it, to request the deletion of your information if we are retaining it for an excessive period, or to request the restriction of its processing under certain circumstances. Additionally, you may verify the accuracy of your personal information and request corrections to any inaccuracies.

For further information on how to exercise these rights and to initiate the process, please contact us using the contact details provided below.

Data Breaches

In the event of a data security breach that affects your personal data, we are committed to promptly reporting the breach to each data subject within 72 hours. Our breach notification will include the following information:

1. Nature of the Security Breach: We will provide a clear description of the nature and scope of the security breach, detailing how the personal data has been compromised or accessed without authorization.
2. Measures Taken or Proposed: We will outline the measures that have been taken or are proposed to be taken to mitigate or address the possible adverse effects resulting from the breach.
3. Contact Information: We will provide the name and other relevant contact details of our Data Protection Officer (DPO) who can provide further information and assistance regarding the security breach.

Our priority is to ensure transparency and accountability in handling data security breaches, and we are committed to taking appropriate actions to protect your personal information.

Notification of Policy Changes

We shall inform users of any modifications to our Privacy Policy via email notifications and website notifications

Contact Information

For questions, complaints, or requests related to this Policy or the processing of personal information, customers can contact us via email or postal address provided.

By email:
hello@hydratecaribbean.com

By post:
Barbados: Newport Water, Designers Hub, Haggatt Hall, St. Michael, BB11059, Barbados, West Indies

St. Lucia: Gablewoods Shopping Mall, Sunny Acres, Castries, St. Lucia

Jamaica: 71 Molynes Road, Kingston 10, Jamaica, West Indies